56-67 Bonham Strand West, FLAT E 23/F GOLDEN SUN, Sheung Wan, Hong Kong Island Hong Kong SAR

Email us and we‘ll get back to you in 36 hours. support@redmagic.tech

REDMAGIC

We currently accept payment via credit/debit card, PayPal, Klarna, and Atome. For credit/debit card inquiries, please contact your card issuer for more information. For PayPal inquires, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (calling from outside the U.S.).

We currently accept payment via credit/debit card, PayPal, Klarna, and Atome.For credit/debit card inquiries, please contact your card issuer for more information.For PayPal inquires, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-9

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Global ROMs and Updates

What carriers can get support on REDMAGIC phones?

Speaker sound issues

My fingerprint scanner isn't working and doesn't respond when touched

I’ve cracked my screen. How can I fix it?

People cannot hear me during calls

I can't get a signal

I’m having Wi-Fi issues

My device's battery drains very quickly

I’m having charging problems

My device experiences random reboots

What should I do if my phone is not powering on?

How can I back up my data?

How do I perform a full factory reset?

How can I best look after my REDMAGIC device?

Product Help

When will I receive my refund after returning my device?

Will rooting or unlocking the bootloader void my warranty?

Can I purchase specific parts for my device?

How do I return/repair my device?

After-sales Support

My package has been returned to sender. What happens next?

What should I do before I sign for my parcel?

What should I do if I received wrong or missing merchandise?

What should I do if my parcel was damaged upon delivery?

What should I do if my package is lost?

Can I change the address after my order has shipped?

What should I do if my tracking has not been updated for an extended period of time?

How can I track my order?

Where will my order be shipped from?

Shipping and Tracking

Does REDMAGIC collect and store my credit card details?

How come my payment isn't going through?

How can I cancel my order?

Can I make changes to my order?

What is the price in my location’s currency?

When will I receive my order?

Does REDMAGIC ship to my country/region?

Ordering

REDMAGIC 11 Air

REDMAGIC Astra Gaming Tablet

REDMAGIC 10S Pro

REDMAGIC Nova Gaming Tablet

REDMAGIC 10 Pro

REDMAGIC Titan 16 Pro

Goper App

REDMAGIC 9S Pro

REDMAGIC 9 Pro

REDMAGIC 8 Pro

REDMAGIC 8S Pro

REDMAGIC 7S Pro

REDMAGIC 7 Pro

REDMAGIC 7

REDMAGIC 6S Pro

REDMAGIC 6R

REDMAGIC 6 Pro

REDMAGIC 6

REDMAGIC 5G Lite

REDMAGIC 5S

REDMAGIC 5G

REDMAGIC 3S

REDMAGIC 3

REDMAGIC Mars

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What payment methods do you accept?Updated 2 months ago