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REDMAGIC

Get  support for your REDMAGIC devices. Find product help, after-sales service, warranty info, software updates, troubleshooting guides, Customer Service and FAQs—all in one place.

REDMAGIC Help Center - REDMAGIC Store(Intl)

Global ROMs and Updates

What carriers can get support on REDMAGIC phones?

Speaker sound issues

My fingerprint scanner isn't working and doesn't respond when touched

I’ve cracked my screen. How can I fix it?

People cannot hear me during calls

I can't get a signal

I’m having Wi-Fi issues

My device's battery drains very quickly

I’m having charging problems

My device experiences random reboots

What should I do if my phone is not powering on?

How can I back up my data?

How do I perform a full factory reset?

How can I best look after my REDMAGIC device?

Product Help

When will I receive my refund after returning my device?

Will rooting or unlocking the bootloader void my warranty?

Can I purchase specific parts for my device?

How do I return/repair my device?

After-sales Support

My package has been returned to sender. What happens next?

What should I do before I sign for my parcel?

What should I do if I received wrong or missing merchandise?

What should I do if my parcel was damaged upon delivery?

What should I do if my package is lost?

Can I change the address after my order has shipped?

What should I do if my tracking has not been updated for an extended period of time?

How can I track my order?

Where will my order be shipped from?

Shipping and Tracking

Does REDMAGIC collect and store my credit card details?

How come my payment isn't going through?

What payment methods do you accept?

Payment

How can I cancel my order?

Can I make changes to my order?

What is the price in my location’s currency?

When will I receive my order?

Does REDMAGIC ship to my country/region?

Ordering

REDMAGIC 11 Air

REDMAGIC Astra Gaming Tablet

REDMAGIC 10S Pro

REDMAGIC Nova Gaming Tablet

REDMAGIC 10 Pro

REDMAGIC Titan 16 Pro

Goper App

REDMAGIC 9S Pro

REDMAGIC 9 Pro

REDMAGIC 8 Pro

REDMAGIC 8S Pro

REDMAGIC 7S Pro

REDMAGIC 7 Pro

REDMAGIC 7

REDMAGIC 6S Pro

REDMAGIC 6R

REDMAGIC 6 Pro

REDMAGIC 6

REDMAGIC 5G Lite

REDMAGIC 5S

REDMAGIC 5G

REDMAGIC 3S

REDMAGIC 3

REDMAGIC Mars

Terms of Sales

Return Policy

Privacy policy

Terms of service

Shipping policy

Policies

Learn how to set up, customize, and get the best performance from your REDMAGIC product.

Get fast and reliable after-sales support, including warranty claims, technical troubleshooting, and repair services. Our dedicated customer service team is here to help you get back in the game.

Learn about REDMAGIC shipping times, delivery options, and how to track your order worldwide. Stay updated with reliable shipping and tracking support.

Discover all payment methods available on the REDMAGIC Official Store. Pay securely with cards, PayPal, local methods, or installments worldwide.

Learn how to order REDMAGIC smartphones, tablets, and accessories. Secure checkout, pre-orders, early bird discounts, and order tracking made easy.

Keep your REDMAGIC device up to date with Global ROMs and software updates. Learn how to check, download, and install official firmware updates safely.

Learn more about REDMAGIC’s terms, payments, refunds, and shipping policies.

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