Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.The&#xA0;refund&#xA0;time&#xA0;will&#xA0;depend&#xA0;on&#xA0;the&#xA0;payment&#xA0;method.&#xA0;Please&#xA0;see&#xA0;below&#xA0;for details: If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.&#xA0; If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.<figure> </figure>

When will I receive my refund after returning my device?

For system integrity and data security, REDMAGIC does not support rooting or unlocking the bootloader. Rooting or unlocking your device carries significant risks, for which REDMAGIC cannot be held responsible, and such actions will void your warranty

For system integrity and data security, REDMAGIC does not support rooting or unlocking the bootloader. Rooting or unlocking your device carries significant risks, for which REDMAGIC cannot be held responsible, and such actions will void your warranty.<figure> </figure>

Will rooting or unlocking the bootloader void my warranty?

Unfortunately, we do not currently sell specific parts.

Unfortunately, we do not currently sell specific parts.<figure> </figure>

Can I purchase specific parts for my device?

If you are not satisfied with your REDMAGIC product(s) for any reason, you may request a return within 15 calendar days of delivery. To do so, please submit a support ticket requesting the return or replacement. Or you can contact support@redmagic.te

If you are not satisfied with your REDMAGIC product(s) for any reason, you may request a return within 15 calendar days of delivery.&#xA0;&#xA0;To do so, please submit a support ticket requesting the return or replacement.&#xA0;Or you can contact support@redmagic.tech for help directly. &#xA0;&#xA0;Please note: the return or replacement is only applicable to devices purchased on this website. If you purchased your REDMAGIC device from a third-party seller, please reach out to the seller.&#xA0;&#xA0;Once your package is received and checked to verify that warranties are still valid, we will issue a full refund or a replacement for all eligible product(s).&#xA0;Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, devices must be in &quot;as new&quot; condition and, if possible, with the original sealed packaging intact. If the accessory is returned for no reason, then we will deduct the return shipping fee from the returned amount.&#xA0;For all returns, please pay for the shipment fee.&#xA0;&#xA0;If your device is faulty/DOA, we will reimburse the shipping fee after inspection and confirmation that your device is within warranty.&#xA0;<figure> </figure>

How do I return/repair my device?

56-67 Bonham Strand West, FLAT E 23/F GOLDEN SUN, Sheung Wan, Hong Kong Island Hong Kong SAR

Email us and we‘ll get back to you in 36 hours. support@redmagic.tech

REDMAGIC

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What carriers can get support on REDMAGIC phones?

Speaker sound issues