Ordering
Learn how to order REDMAGIC smartphones, tablets, and accessories. Secure checkout, pre-orders, early bird discounts, and order tracking made easy.
How can I cancel my order?
You can contact our customer service at [email protected] to cancel your order. However, an order cannot be canceled once it has been processed and shipped. You may refuse the parcel upon delivery or make a return request. We will issue a refund
Can I make changes to my order?
Unfortunately, once an order is placed you will not be able to make changes without canceling and making a new order. Please make sure to double check before confirming your order.
What is the price in my location’s currency?
Currently, our webstore can only offer prices in USD, GBP and EUR. Sorry about that. While we do not charge conversion fees, please be aware that some banks might include a transaction fee for converting your currency into USD/GBP/EUR.
When will I receive my order?
Shipping and processing times depend on the shipping method available for your region. Europe. Standard Shipping (2-4 business days processing time + 6 -10 business days delivery). Priority Shipping (2-4 business day processing time + 5 - 8 business
Does REDMAGIC ship to my country/region?
REDMAGIC smartphones and accessories can be shipped to the following locations:. REDMAGIC EU Store (https://eu.redmagic.gg). Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ire