56-67 Bonham Strand West, FLAT E 23/F GOLDEN SUN, Sheung Wan, Hong Kong Island Hong Kong SAR

Email us and we‘ll get back to you in 36 hours. support@redmagic.tech

REDMAGIC

Please make sure the charger/cable is properly connected to the outlet and the device. Try different Chargers/Cables or power sources if possible. If the issue still persists, please contact our support team.&#xA0;Please note that long term use of a third-party charger may damage the device and could void your warranty.

Please make sure the charger/cable is properly connected to the outlet and the device. Try different Chargers/Cables or power sources if possible. If the issue still persists, please contact our support team. Please note that long term use of a third

I’m having charging problems

Product Help

Global ROMs and Updates

What carriers can get support on REDMAGIC phones?

Speaker sound issues

My fingerprint scanner isn't working and doesn't respond when touched

I’ve cracked my screen. How can I fix it?

People cannot hear me during calls

I can't get a signal

I’m having Wi-Fi issues

My device's battery drains very quickly

My device experiences random reboots

What should I do if my phone is not powering on?

How can I back up my data?

How do I perform a full factory reset?

How can I best look after my REDMAGIC device?

When will I receive my refund after returning my device?

Will rooting or unlocking the bootloader void my warranty?

Can I purchase specific parts for my device?

How do I return/repair my device?

After-sales Support

My package has been returned to sender. What happens next?

What should I do before I sign for my parcel?

What should I do if I received wrong or missing merchandise?

What should I do if my parcel was damaged upon delivery?

What should I do if my package is lost?

Can I change the address after my order has shipped?

What should I do if my tracking has not been updated for an extended period of time?

How can I track my order?

Where will my order be shipped from?

Shipping and Tracking

Does REDMAGIC collect and store my credit card details?

How come my payment isn't going through?

What payment methods do you accept?

Payment

How can I cancel my order?

Can I make changes to my order?

What is the price in my location’s currency?

When will I receive my order?

Does REDMAGIC ship to my country/region?

Ordering

REDMAGIC 11 Air

REDMAGIC Astra Gaming Tablet

REDMAGIC 10S Pro

REDMAGIC Nova Gaming Tablet

REDMAGIC 10 Pro

REDMAGIC Titan 16 Pro

Goper App

REDMAGIC 9S Pro

REDMAGIC 9 Pro

REDMAGIC 8 Pro

REDMAGIC 8S Pro

REDMAGIC 7S Pro

REDMAGIC 7 Pro

REDMAGIC 7

REDMAGIC 6S Pro

REDMAGIC 6R

REDMAGIC 6 Pro

REDMAGIC 6

REDMAGIC 5G Lite

REDMAGIC 5S

REDMAGIC 5G

REDMAGIC 3S

REDMAGIC 3

REDMAGIC Mars

Terms of Sales

Return Policy

Privacy policy

Terms of service

Shipping policy

Policies

I’m having charging problemsUpdated 2 months ago