Product Help
Learn how to set up, customize, and get the best performance from your REDMAGIC product.
Global ROMs and Updates
Whether you need to manually update your REDMAGIC’s software or flash your device with the global ROM, please follow the instructions below. NOTES:. GLOBAL ROM. INSTRUCTIONS AND DOWNLOAD:. Download the software build for your device, depending on you
What carriers can get support on REDMAGIC phones?
To determine if your carrier supports service on a REDMAGIC device, please refer to the connectivity bands listed on the specs page or compare pages for all phones. *Info collected from Wikipedia articles. Additionally, you can use a third-party web
Speaker sound issues
If you notice the speakers have volume issues, such as no sound or low sound issues with your device speaker, then please try the following troubleshooting tips:. Please contact our customer support for further help.
My fingerprint scanner isn't working and doesn't respond when touched
Please register all sides of your finger while adding your fingerprint. Make sure there is no liquid or other material between the sensor and finger when trying to unlock the device. Wipe the scanner with a clean cloth regularly. Try pressing firmly
I’ve cracked my screen. How can I fix it?
If your phone screen is cracked or damaged, please contact [email protected] for further assistance. You can also create a self RMA request by logging into your REDMAGIC account and select My Orders. To protect your phone, you can also purchase o
People cannot hear me during calls
Please make sure that your main microphone is not blocked by dust particles. Confirm whether your device’s software is up-to-date. If you have the same issue with third-party apps, try uninstalling and reinstalling the app.
I can't get a signal
Most signal errors have something to do with your SIM card or network coverage. Make sure the SIM Card is inserted correctly. If you're connected, while 2G and 3G networks are usually available, LTE connectivity can often be weaker depending on your
I’m having Wi-Fi issues
If there are Wi-Fi related issues such as can’t connect to Wi-Fi, weak/low signal or random disconnections then please try the following:. Make sure the Wi-Fi toggle switch is enabled, try to disable and enable again to see if it reconnects. (If togg
My device's battery drains very quickly
Clear any unused applications that are running in the background.
I’m having charging problems
Please make sure the charger/cable is properly connected to the outlet and the device. Try different Chargers/Cables or power sources if possible. If the issue still persists, please contact our support team. Please note that long term use of a third
My device experiences random reboots
Confirm whether the issue is related with a specific application. If you are experiencing problems with a single app, uninstall and reinstall the app. Make sure that your device is up-to-date. If the issue persists, please back up your device and per
What should I do if my phone is not powering on?
Please try these troubleshooting tips first:. If any of these methods do not solve your problem, please try the following steps:. Step 1: Let your phone rest for 12 hours (do not charge). Step 2: Charge with the official charger and USB cable for 6 h
How can I back up my data?
You can back up your data to Google Drive with your Google account. Step 1: On the all applications screen, select "Settings" > "System" > "Backup". Step 2: Select "Back up to Google Drive".
How do I perform a full factory reset?
On the all applications screen, select "Settings" > "System" > "Advanced"> "Reset options"> "factory reset".
How can I best look after my REDMAGIC device?
The following advice will help you to keep your phone in good condition. - Use a soft dry cloth to clean your phone and charger. Don't use liquids such as alcohol, dilution agents or benzene. - From time-to-time, clean the socket where the charger ca