Shipping and Tracking
Learn about REDMAGIC shipping times, delivery options, and how to track your order worldwide. Stay updated with reliable shipping and tracking support.
My package has been returned to sender. What happens next?
Our courier will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable it will be returned to our warehouse. After we’ve received your returned parcel we will then process a refund to th
What should I do before I sign for my parcel?
First you should confirm the tracking information and the outer packaging, check if there are any breakages or abnormal damage. Please open your parcel in front of the courier to confirm the quantity and marque of merchandise and packing list. If the
What should I do if I received wrong or missing merchandise?
Please send an email to [email protected] with photo evidence. We will do our best to handle your case promptly.
What should I do if my parcel was damaged upon delivery?
If you noticed that your parcel is damaged when you sign for it, please request the courier to make a remark on the shipping label. Please keep the original packaging and send an email to [email protected] as soon as possible. Be sure to include
What should I do if my package is lost?
If you think that your parcel is lost or missing, please contact [email protected]. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 business days to process. We wil
Can I change the address after my order has shipped?
Our apologies, but once your order has shipped it must go to the address provided at the time you placed your order. After three delivery attempts by the courier, it will be delivered back to our warehouse and we will process a full refund to you.
What should I do if my tracking has not been updated for an extended period of time?
Please contact [email protected] and include your order number to find out about your order status. We will do our best to handle your case promptly.
How can I track my order?
To find out the status of your order, please click on the page below and fill in your Order Number / Tracking Number here.
Where will my order be shipped from?
The dispatch location depends on which region you have made your order to. Europe. All orders to Europe will be shipped from our European warehouse in Poland. In certain situations where products are understocked, they will be shipped directly from H